Privacy Policy

Jo Elwin Real Estate
www.joelwinrealestate.com.au

Last Updated: [Insert Date]

1. Introduction

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. What Personal Information We Collect

We may collect the following types of information:

• name, phone number, email address, postal address

• property preferences and enquiry details

• identity documents (when required for tenancy, sales, or compliance)

• financial or employment information (for tenancy applications)

• website usage data, including IP addresses, cookies, and analytics

• any other information you voluntarily provide.

3. How We Collect Information

We collect personal information when you:

• submit enquiry forms on our Site

• contact us by phone, email, or in person

• inspect a property or attend one of our events

• subscribe to our newsletters

• engage us to provide real estate services

• submit tenancy or sales documentation

• use our website (via cookies, analytics, etc).

4. Why We Collect Personal Information

We collect personal information for purposes including:

• responding to enquiries

• providing real estate services (sales, leasing, appraisals)

• marketing and communication

• verifying identity for compliance and legal requirements

• conducting tenancy checks and applications

• maintaining business records

• website analytics and improvement.

5. Disclosure of Personal Information

We may disclose your information to:

• property owners, tenants, buyers, and sellers

• tradespeople and contractors

• marketing providers and CRM software

• tenancy databases (e.g., TICA)

• professional advisors such as lawyers and accountants

• government bodies where required by law.

We do not sell your information.

6. Marketing Communications

By providing your details, you consent to receiving marketing communications. You may opt out at any time by:

• clicking “unsubscribe”; or

• contacting us directly.

7. Cookies & Website Tracking

We use cookies, analytics tools, and tracking technologies to improve the Site, monitor performance, and personalise your experience. You may disable cookies via your browser, but this may impact functionality.

8. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no online system is completely secure, and we cannot guarantee absolute protection.

9. Access & Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe as required by the APPs.

10. Overseas Disclosure

Some third-party providers (e.g., cloud hosting, CRM systems) may store information overseas. We take reasonable steps to ensure such providers comply with equivalent privacy protections.

11. Retention of Information

We retain personal information only as long as necessary for business, legal, and compliance purposes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Site.

13. Complaints

If you have a privacy complaint, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Business Address]